Frequently Asked Questions
How are my offerings from THE CLUB computed?
A: Offers from THE CLUB are based on a computed formula that includes total play and points earned from the previous three months.
Does point redemption for prizes and services affect my offerings from
A: It does not. Offers are based on a computed formula based on play and points earned. Point balance does not factor into the offer formula.
Will I be able to redeem points for a hotel stay?
A: Hotel stay offers will be available based on the current offer formula, or one may redeem points for a hotel stay.
Why do I only have 60 days to redeem cash tickets?
A: Regulatory requirements that govern the casino require cash tickets expire
60 days from issuance.
Why are mail offerings valid only on certain days, such as Sunday through Thursday?
A: Mail offerings by design are to reward loyal guest and to encourage weekday visits.
Why does THE CLUB close and how do I redeem offers after hours?
A: THE CLUB is not open 24 hours, but a Gaming floor manager is available for prize redemptions and new player sign ups after THE CLUB closes.
Will this casino ever have table games?
A: Currently this casino operates as a Class II gaming facility. Table games are classified as a Class III gaming experience. The owners of the casino are making efforts to negotiate the ability to provide you the opportunity to experience table games at this property.
Why are there bingo cards on the games?
A: Currently this casino operates as a Class II gaming facility. Class II regulations require gaming machines in this state be bingo-based or pull tab-based technology.
How do I make complaints, suggestions, or comments?
A: We have established a comment line that will receive comments, suggestions, and complaints 24 hours a day. The number is available at any of the counters in the casino as well as on the website. An incident report may also be requested from security for completion.
Why do I have to show my ID multiple times for the same reason?
A: This is a security measure to protect our guest from fraud.